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faq
Is my western union gold!card free?
Yes, your western union gold!card is free of charge.
How can I apply for the gold!card?
Click here or apply for your gold!card in any western union location in Gabon.
How will I receive my gold!card?
If you apply for gold!card online you will immediately get a confirmation e-mail and/or SMS with your personal gold!card number which you will use for any future transaction.
If you apply at point of sale, you will get your gold!card at the counter.
How can I use my gold!card received by E-mail and/or SMS?
You just need to provide your personal gold!card number every time you do your transaction and your gold!points will be added to your gold!card.
Can I get a plastic gold!card?
If you apply for gold!card online you will get your personal gold!card number by E-mail and/or SMS which gives you the same benefits as a plastic card. However if you wish to get a plastic gold!card, go to your western union location and ask for your gold!card at the counter.
Where can I use my western union gold!card?
You can use it in any participating western union location.
What are my gold!benefits?
To discover your gold!benefits, please click here.
How can I get my gold!points?
To discover how to get your gold!points, please click here.
How can I benefit from gold!savings?
To benefit form your gold!savings, please click here.
Can I use my savings on several transactions?
Unfortunately not. Once redeemed, a saving can not be split on several transactions. However you still have the opportunity to keep the entire saving and use it on one of the next transaction.
Can I still earn points if I didn't bring my gold!card number while doing transaction?
Yes, your gold!points can be added to your gold!card after the transaction by calling the gold!card customer service and providing the MTCN, card number and the fee paid.
If I loose my gold!card number or have my gold!card stolen, should I reapply for a new gold!card?
No, just go to your western union location and ask for a new gold!card. Then contact the gold!card customer service by phone to transfer the points from your old card to the new gold!card.
Do I still need to show my ID when I send money with my gold!card number?
Yes, it's necessary since western union gold!card does not replace your ID.
Can I update my details online?
Of course, just send us an e-mail including your personal gold!card number and we will update your profile immediately.
How can I opt out from western union communication?
Contact us by e-mail, phone or mail.
